Channels & Integrations
Ready to go integrations with services you know and love
Channels
Email
Channel
Send and receive email messages.
Track Phone Calls
Channel
Keep track of phone calls as using internal notes.
Knowledge Base
Documentation
- - Build a public knowledge base website for your customers or an internal knowledge base for your team.
- - Customize the design and website address to match your brand.
- - Hosted fully on our platform and easily managed by your team (no IT required).
Enchant Messenger
Live Chat
- - Chat with customers on your website.
- - Chat transcripts are archived in customer history and emailed to the customer.
- - Enables your customers to search the knowledge base, start a chat or send you an email.
Custom Integrations
Sidebar App
Customer Data
- - Display realtime business data from your internal systems on the customer sidebar.
- - Great for sales data (recent orders), customer data (lifetime value) or even adding a link to the customer’s profile in your backend.
Webhooks
HTTP Push
Send realtime notifications of activity in Enchant to your internal systems.
Integrations
