Enchant vs Zendesk | The Simple Alternative

While both Enchant and Zendesk offer customer support solutions, they cater to distinct audiences with vastly different needs. Zendesk, designed for large enterprise organizations with complex requirements and substantial budgets, often proves overly complicated and expensive for small to medium businesses.

Enchant, however, is purpose-built for SMBs. We provide a powerful, yet refreshingly simple and affordable solution that includes all the essential functionality you need, without the enterprise-level bloat or price tag.

Enchant and Zendesk are very similar

First, Let’s step back a bit and understand how the products are similar.

Feature	Enchant	Zendesk
Shared Inboxes
Live Chat
Knowledge Base Websites
Social Media
Text Messaging (SMS, WhatsApp)
FAQ Widgets
Customer Satisfaction Ratings (CSAT)
Analysis and Reporting
Collaboration Tools
Automation Tools
Email Routing
Multi Language Support
Multi Brand Support
Third Party Integrations
Custom Integrations
Developer API

Zendesk is way more expensive

Both Enchant and Zendesk charge per seat, meaning you are billed for the number of people that need to log in and provide support to your customers.

Enchant has one plan ($20 / user / month) with everything included. Zendesk has a number of plans based on the feature set you require.

Zendesk has a number of pricing plans to choose from, depending on your needs and usage. However, every Zendesk plan costs more than Enchant’s one plan (as of Oct 2025), so you’ll always pay more if you use Zendesk. This is largely due to their tiered feature sets and enterprise-focused pricing model.

Below, we’ll consider some different use cases and compare the pricing plans.

Use case 1: A small business with basic needs

Let’s say you have simple needs:

• 3 support agents
• 1 support email address (info@ or help@)
• 1 chat widget on your site
• 1 knowledge base website
• Ability to track customer satisfaction ratings

Let’s compare how Enchant and Zendesk stack up for a small business with these needs:

	Enchant	Zendesk
Total Monthly Bill	$60 / month	$207 / month
Billing Rate	$20 / user / month	$69 / user / month (as of Oct 2025)
Same Features	Everything included, no contracts, no surprises	Annual billing offers a lower rate

Use case 2: A business that operates in multiple languages

Let’s consider a more complicated setup:

• 20 support agents
• Operating across 8 different languages, meaning:
  • 8 support email addresses
  • 8 live chat widgets
  • 8 knowledge base websites
• Ability to track customer satisfaction ratings

Here’s how the costs compare for a business with these more complex requirements:

	Enchant	Zendesk
Total Monthly Bill	$400 / month	$2980 / month
Billing Rate	$20 / user / month	$149 / user / month (as of Oct 2025)
Same Features	Everything included, no contracts, no surprises	Annual billing offers a lower rate

… so the real question to ask yourself is: Why pay more for Zendesk? With Enchant, you get simplicity, real-time collaboration, and transparent pricing, all tailored for your business needs.

Other ways Enchant and Zendesk are different

Zendesk targets enterprise organizations, which have significantly different priorities and requirements. This can make Zendesk feel more complicated for everyone else. It can get so complicated that there exists an entire industry of consultants who you can pay to help you make sense of Zendesk.

On the other hand, Enchant was built for the needs of small and medium business. If your team is familiar with Gmail, Enchant Inbox will feel like Gmail on steroids. Even more advanced multi-brand or multi-language setups are simple enough that you’ll be able manage them without external consultants.

With Enchant, the emails you send will look like normal emails.

No ugly ticket numbers.
No “reply above this line”.
No strange from address.
No login links.

Just a plain email.

We believe your customers shouldn’t be dragged into the world of a help desk solution. They just want help, they don’t care about the software you use.

You know how Gmail updates automatically whenever a new email comes in? Enchant not only does this, but everything about a customer request automatically updates in real time for everybody that’s logged in to the system. This is especially important in a collaborative environment where team members can pass requests to each other or even work on the same request together.

In Zendesk, views don’t update in real time. Instead, you need to refresh your browser to see the latest changes made by others… or install a plugin or browser extension that refreshes your browser every few minutes.

One extra note: Did you know that Zendesk can only show 12 views at a time? In Enchant, we call them folders. Ours update in real time and we don’t have any limit on the number of folders you can create or see at one time. 🎉🎉

Unlike Zendesk’s multi-tiered and often complex pricing structures that can lead to unexpected costs and forced upgrades as your needs evolve, Enchant keeps it simple. We offer one straightforward plan that includes everything, with no contracts, no hidden pay-walls for essential features, and absolutely no surprises. This means predictable budgeting and peace of mind for your business.

We’ve taken great pride in providing exceptional service for almost a decade now. Our agents go above and beyond in helping our customers get the most out of Enchant. Each customer request is answered by qualified and knowledgeable agents to ensure that every customer receives high quality service.

When to use Enchant?

Enchant is a powerful alternative to Zendesk. By focussing on the needs of small and medium businesses, we’ve built a solution that’s easy to understand, easy to use & easy to setup. Enchant provides a fast and smooth experience for your team and is completely invisible to your customers.

Enchant is a full featured solution that covers shared inboxes, live chat and knowledge bases. It easily scales to handle teams from 1 to 300 people spread across multiple brands, languages and departments.

When to use Zendesk?

Enchant isn’t right for everybody. It’s especially not right for you if customers need to be able to login to something to see the status of their requests. Enchant also doesn’t have certain features like public discussion boards.

If you’re an enterprise organization with extensive customization needs, a vast ecosystem of integrations, and require advanced custom reporting for large-scale operations, Zendesk would be a great fit. Its robust feature set is designed to handle the complexities of enterprise teams.

Migrating in from Zendesk? We can import your data

If you’re considering migrating to Enchant from Zendesk, we can import your data for you. This service is fully managed by us and at no cost to you. Contact us for details.