About Us

We believe the secret behind the most loved companies is that the customer is at the heart of everything they do.

We understand that customer obsession is not an easy path to follow.

It costs more.
It slows you down.
It takes dedication and hard work.

But we believe it’s worth it. Because the companies that are brave enough to do what’s best for their customers, are the ones that can truly stand the test of time.

Customers adore them, trust them and rally behind them. But most importantly, the world is a little bit nicer because of them.

Our mission

Inspire and empower companies to create meaningful connections with their customers

The swirl

The swirl embodies the beliefs and values that guide us. It is an expression of our decisions and our dedication. At the core of the swirl lives the success and happiness of our customers.

To us, the swirl is a symbol that reminds us of everything we stand for.

The Impact

We launched Enchant to the public in 2012. Since then, we’ve been hard at work listening to customer feedback and continuously improving the product and platform. Enchant has been designed to create an amazing experience for everyone it touches - from our customers to yours.
What this means to you:

Great service for all

We go out of the way to help you get the most out of the product. No matter the size of your organization, we provide the same exceptional service to all customers.

Commitment to quality

Customer visible bugs go to the top of the list and get worked on immediately. We don’t want the product slowing you down in any way.

Seriously reliable

Our aim is to deliver 24/7/365 uptime with no regular maintenance windows. We accomplish this with rolling deploys and redundancy at every level of our infrastructure.

Demand driven development

Our product continues to evolve to meet the growing needs of our customers. The roadmap is heavily influenced by conversations we have with our customers.