Enchant vs Email

Email is amazing. It’s universal, it’s quick, it’s simple, it’s personalized and it works really well for customer support! However, while email is great for communication, it lacks the right tools for collaboration.

When you started out with email, you probably collaborated by forwarding emails around or just sharing a password to a common support account. These approaches work well as long you only need to answer a few emails a day. However, once you start getting lots of incoming requests, things can quickly get out of hand.

This is where Enchant comes in! It helps you answer lots of incoming requests as a team, without letting anything fall through the cracks. Most importantly, it does this without changing the experience your customers have when they contact you for support. Your customers will still just send you emails and will still just get email responses.

Let’s see how Enchant solves some of the challenges with scaling email support: