Everything you need to manage personalized customer conversations as a team, across all channels. Nothing slips through the cracks.
For you it’s a powerful help desk solution.
For your customers, it’s just email. They never see a ticket number and never have to log into anything.
Handle them all from a single account with per-inbox security permissions.
Built in satisfaction ratings
Collect valuable feedback from customers.
Use smart insights to improve team performance.
Recent customer interactions and important notes at your fingertips.
Even bring in data from other business apps or your custom database: pending orders, account status, cart contents.
Whatever you need to know, as you talk to your customers.
Add notes to a conversation that are only visible to your team
Assign a conversation to best person on the team for the request
Real time alerts ensure you never step on each other’s toes
Review a trainee’s draft or take over another team mate’s response while he’s away
Organize conversations into fully customizable folders.
The queues update in real time, so you never need to hit refresh!
Answer common questions faster with canned responses
Apply changes to multiple conversations in a single shot
Focus on what’s important,
while we take care of the repeatable.
Perform a bunch of actions with a single click
Automate inbound email routing and other business workflows. They’re flexible and very powerful
Handle all your conversations. Email, Track Phone Calls, SMS/Text, WhatsApp, Facebook Messenger, Twitter.
Save time with smart keyboard shortcuts
View a complete timeline of a ticket to find out who assigned a ticket, when it was put on hold, etc
Acknowledge receipt of a request or let the customer know if they’ve emailed outside of business hours
Schedule a reply to be sent at a future date and time
Remove sensitive information like passwords and credit card numbers
Get notified by email when a ticket is assigned to you or the customer replies to a ticket. Quickly send a response by replying directly to the notification
Everything you type in a reply is automatically saved as a draft. Start a reply while on your phone, finish it on your desktop
Mobile optimized web apps to work with tickets on the go
Organize and report on conversations
Export your data or customize Enchant to fit your business
Automatically filter out email spam