Slack is a messaging app for business that connects people to the information they need. It provides dedicated spaces called channels where team members can work and share information.
It’s real-time messaging platform with built-in archiving and search for modern teams.
When using our Slack integration, real time notifications of activity happening in Enchant will be sent to your Slack channel.
For example, your Slack channel can receive a message from Enchant every time a customer sends a reply or provides a satisfaction rating!
Each notification contains relevant informaion about the event and a direct link to the conversation in your Enchant shared inbox. This allows your team to be able to react quickly to the events when needed.
Connect your Slack channel with Enchant by adding the Slack app from the settings page. It's a hassle free no-code solution that does not require use of advanced technical skills.
When you add the Slack app, the system will guide you through a few simple steps to give Enchant access to your Slack channel. If you have any questions, feel free to reach out to us for more details.
Click the Install button and follow the instructions to authorize Enchant to send notifications to your Slack channel.
Once the Slack integration is added, you can configure the list of events that you wish to be sent to Slack. You can also choose specific shared inboxes for the integration to receive events only from conversations in those inboxes.