SMS is becoming an increasingly popular way to provide customer support as it provides a more personal touch than email and is more convenient than a phone call. With SMS, you customer service team can form deeper connections and build customer loyalty.
With 90% of text messages being opened within 5 minutes, businesses that use text messages can resolve customer problems more quickly, leading to better customer experiences.
Using SMS integration, Enchant converts the customer requests received via SMS (text message) into tickets in your Enchant inbox.
When your team writes a response on an SMS conversation, it is sent to the customer through your SMS channel.
Now, your support team can use their standard workflows and productivity tools to work together and efficiently resolve your customers’ problems.
By adding SMS integration with Enchant, your team is able to serve your customers more effectively from a central place:
You customers will be able to see your responses in their SMS app, and continue the conversation when they are available.
Providing help to your customers using the channel that is most comfortable for them will lead to happier customers!
Connect your SMS with Enchant by adding the SMS channel from the Channels settings page. It's a hassle free no-code solution that does not require use of advanced technical skills.
When you add the channel, the system will guide you through a few simple steps to give Enchant access to your SMS. Read here for more details on the setup.
If you have any questions, feel free to reach out to us.