Our Commitment to Quality

We take great pride in the products and services we deliver.

In two words, what makes Enchant different: We Care.

We care to leave a positive experience with all people our software touches.
We care to craft beautiful solutions, both inside, and out.
We care to be honest and transparent with our customers.
We care to keep our software simple, yet flexible.
We care for our products to be fast, and not just hand-wavy fast, but really really fast.

And we care to show this in our actions, not just our words.

Because Enchant is hand crafted solution... made with many sprinkles of love.

Our commitment to you

  1. A bug free experience: We don't like bugs. At all. You can expect Enchant to be a smooth bug-free experience. More importantly, if you do find a bug, we'll bump it to the top of the list and aim to resolve it quickly.

  2. Exceptional service: As a company in the customer service space, we aim to be an example for your team. Customer service provided by our team will be expert level and fast.

  3. Solid reliability: When it comes to reliability, no news is good news. We will work hard behind the scenes to ensure that Enchant is up and running smoothly. 24 hours a day, 7 days a week, 365 days a year.

  4. Honesty and transparency: We know that relationship are built on foundation of trust. In all communications, we aim to keep things clear, honest and transparent.

  5. Strong feedback loop: When you reach out to us with an idea or a request, your feedback isn't just going into a black hole. We want to truly understand the problems you're trying to solve and ensure that our roadmap is aligned with customer needs.

  6. Hand crafted solutions: We build simple and flexible software. We're committed to making our solutions more powerful, without bringing in the bloat.