Help Desk Integration - WooCommerce & Enchant

Displays customer details and recent orders on the customer sidebar

WooCommerce is a customizable, open-source eCommerce platform built on WordPress. Many store owners use this to create and manage their ecommerce websites.

Relevant Information at Your Fingertips

With WooCommerce integration, Enchant brings all customer data including recent orders from a WooCommerce store and makes it available right beside each conversation in your inbox.

Connecting Enchant help desk with WooCommerce allows your team to answer customer queries more quickly and efficiently without needing to jump between the apps.

Convenient Even On the Go

The same information is also easily available on the mobile version of Enchant web app so your team can answer customers on the go.

Manage Multiple Stores or Brands

Everything you need to manage all your stores in one place.

  • Shared Inboxes: Capture communications for all WooCommerce stores inside Enchant shared inboxes. This includes all channels: email, text messaging (SMS), and social.
  • Live Chat: Customized live chat widgets for all your stores
  • FAQs & Knowledge Bases: Create store-specific content from within Enchant and publish it either as a dedicated support site or integrate it into the on-site live chat widget.

Learn more about managing multiple brands with Enchant here.

Integrate WooCommerce with a Few Clicks

Connect your WooCommerce store with Enchant by adding the WooCommerce app from the settings page. It's a hassle free no-code solution that does not require use of advanced technical skills.

When you add the WooCommerce app, the system will guide you through a few simple steps to give Enchant access to your WooCommerce store. If you have any questions, feel free to reach out to us for more details.

Common Questions

Is there any extra cost for using WooCommerce Integration?
There are no extra changes for using WooCommerce integration with Enchant. In fact, all our integrations are included for free in our simple and affordable pricing of $15 per user per month.
How does Enchant find the WooCommerce customer data for a conversation?
When you receive a customer inquiry in Enchant, our system uses the email address of the customer to find the corresponding customer in your WooCommerce platform. Once the customer is found, CRM data and recent orders are loaded into the sidebar.
Can we connect more than one WooCommerce store within an Enchant account?
Yes, absolutely! There's no limit to how many stores you can add within an Enchant account. You just have to create a separate WooCommerce integration per store and manage all your customer conversations from a single place.
What versions of WooCommerce are supported in Enchant help desk integration?
To use WooCommerce integration with Enchant, you must be using WooCommerce 2.6 or higher. The underlying WordPress should be version 4.4 or higher.

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