Messenger

Help customers when and where they need it

All-in-one messenger lives on your website. Your customers can search the knowledge base, start a chat or send you an email.

AI Agent can autonomously handle customer conversations and resolve tickets, so your team can focus on what matters most.

When AI Agent is unable to answer, it hands the conversation off to a human agent. Your customers are never left without help.

You can also customize AI Agent to match your brand’s personality.

Send campaigns directly through Messenger to keep customers informed and engaged.

Schedule announcements, onboarding messages, and promotions to go out at the right time - automatically.

Greet visitors with a personalized welcome message and your company logo to set a friendly on-brand tone.

Spotlight a visually rich announcement card for your newest product launch or latest blog post.

Provide easy access to important resources with a tailored menu of quick links for a better customer experience.

Allow your visitors choose how they want to connect, search for articles, chat with your team, or join a newsletter.

Empower your customers to find answers quickly with an integrated knowledge base search.

Minimize chats for common questions, so you can give more attention to those that need it.

Provide a safety net with a built-in contact button so customers can easily reach a human when they need one.

Choose what your business needs. Offer traditional, real-time live chat for high-urgency scenarios like sales.

Use flexible, asynchronous messaging for everyday support, letting customers reply at their own pace.

Provide a modern, app-like experience where customers can easily access their past conversations and follow up.

Recent customer interactions and important notes at your fingertips.

Even bring in data from other business apps or your custom database: pending orders, account status, cart contents.

Whatever you need to know, as you talk to your customers.

Collaborate seamlessly with multiple team members on a single chat and help a customer together.

Bring the right experts into the conversation to resolve complex issues without making the customer repeat themselves.

Managers can coach your team in real-time by silently observing active chats for training.

Make customers feel at home by speaking their native language.

Available in 20+ languages.

Transfers

Transfer chats to a team member or to a different department

Transcripts

When the chat ends, a transcript is automatically emailed to the customer

Auto-Hide

Messenger can be configured to hide when no team members are available to chat

Run targeted campaigns to reach customers proactively with timely, personalized messages

Messenger can also run as a standalone page so you can use it as an interactive link-in-bio for your social profiles

Developer API

Advanced customization options available through Javascript API