Messenger

Help customers when and where they need it

All-in-one messenger lives on your website. Your customers can search the knowledge base, start a chat or send you an email.

AI Agent can autonomously handle customer conversations and resolve tickets, so your team can focus on what matters most.

When AI Agent is unable to answer, it hands the conversation off to a human agent. Your customers are never left without help.

You can also customize AI Agent to match your brand’s personality.

Recent customer interactions and important notes at your fingertips.

Even bring in data from other business apps or your custom database: pending orders, account status, cart contents.

Whatever you need to know, as you talk to your customers.

Minimize chats for common questions, so you can give more attention to those that need it.

Replies to emailed transcripts go to the person who handled the chat, so the customer gets the best possible experience.

Make customers feel at home by speaking their native language.

Available in 20+ languages.

Multiple team members can help a customer together.

Managers can also watch active chats for training purposes.

Transfers

Transfer chats to a team member or to a different department

Transcripts

When the chat ends, a transcript is automatically emailed to the customer

Auto-Hide

Messenger can be configured to hide when no team members are available to chat

Proactive Messaing (coming soon)

Run targeted campaigns to reach customers proactively with timely, personalized messages

Developer API

Advanced customization options available through Javascript API