Help Desk Integration - BigCommerce & Enchant

Displays customer details and recent orders on the customer sidebar

BigCommerce offers an all-encompassing eCommerce solution that allows you to easily create, maintain, and expand your online store in a fraction of the time and cost compared to other options.

With BigCommerce Essentials, you have access to the most comprehensive set of ecommerce features and tools to make your store stand out and facilitate efficient operations.

Relevant Information at Your Fingertips

With BigCommerce integration, Enchant brings all customer data including recent orders from a BigCommerce store and makes it available right beside each conversation in your inbox.

Connecting Enchant help desk with BigCommerce allows your team to answer customer queries more quickly and efficiently without needing to jump between the apps.

Convenient Even On the Go

The same information is also easily available on the mobile version of Enchant web app so your team can answer customers on the go.

Manage Multiple Stores or Brands

Everything you need to manage all your stores in one place.

  • Shared Inboxes: Capture communications for all BigCommerce stores inside Enchant shared inboxes. This includes all channels: email, text messaging (SMS), and social.
  • Live Chat: Customized live chat widgets for all your stores
  • FAQs & Knowledge Bases: Create store-specific content from within Enchant and publish it either as a dedicated support site or integrate it into the on-site live chat widget.

Learn more about managing multiple brands with Enchant here.

Integrate BigCommerce with a Few Clicks

Connect your BigCommerce store with Enchant by adding the BigCommerce app from the settings page. It's a hassle free no-code solution that does not require use of advanced technical skills.

When you add the BigCommerce app, the system will guide you through a few simple steps to give Enchant access to your BigCommerce store. If you have any questions, feel free to reach out to us for more details.

Common Questions

Is there any extra cost for using BigCommerce Integration?
There are no extra changes for using BigCommerce integration with Enchant. In fact, all our integrations are included for free in our simple and affordable pricing of $15 per user per month.
How does Enchant find the BigCommerce customer data for a conversation?
When you receive a customer inquiry in Enchant, our system uses the email address of the customer to find the corresponding customer in your BigCommerce platform. Once the customer is found, CRM data and recent orders are loaded into the sidebar.
Can we connect more than one BigCommerce store within an Enchant account?
Yes, absolutely! There's no limit to how many stores you can add within an Enchant account. You just have to create a separate BigCommerce integration per store and manage all your customer conversations from a single place.

Delight your customers with awesome service

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