Our Blog

OmniChannel Customer Service - Benefits & Best Practices

AI Customer Service Software - Types of Tools & Benefits

35 Empathy Phrases Every Customer Service Rep Should Use

SMS for Customer Service - Benefits & 13 Best Practices

32 Customer Service Email Templates for Busy Ecommerce Teams

How to Hire the Best Customer Service Agents for Your Team?

How to Consolidate Your Customer Service Tools & Why?

How to make meaningful connections with your customers

Clearing the Confusion - NFT Ownership

Self-Service - Benefits and 7 effective ways to do it right

How to set SMART customer service goals (with 15 examples)

How to Handle Customer Complaints & Proactively Reduce Them

Why Market Manipulation is so rampant in NFTs

How to Communicate with Customers During an Outage

9 Email Response Templates for Unhappy Customers

How No-code Tools Can Improve Customer Service Efficiency

9 Ways to Build Customer Loyalty and Why It's Important

How to Deal with Difficult Customers

Live Chat Vs Messaging - What Is Right for Your Business?

The Future of Customer Experience in the Metaverse

Lessons learned from Wordle's Success & Sale to NYT for $1M

7 Ways to Collect Customer Feedback & Make it Count

12 Step Guide to Choosing the Best Help Desk in 2023

When to Switch from Email to a Help Desk

What is help desk software

7 Effective Ways to Scale Your Customer Support

14 Customer Service Skills and How to Improve Them

The Secret to Amazon's Growth - It's Always Day 1

Working from Home During a Pandemic

Speed Is a Feature

How a Tiny Oversight Brought Our App to a Crawl

Unlocking Customer Satisfaction Surveys

How to Make People Fall in Love with Your App