Help Desk Integration - Shopify & Enchant

Displays customer details and recent orders on the customer sidebar

Shopify allows merchants to build and customize an online store and sell their products on the web, social media channels, in-person locations and online marketplaces.

Relevant Information at Your Fingertips

With Shopify integration, Enchant brings all customer data including recent orders from a Shopify store and makes it available right beside each conversation in your inbox.

Connecting Enchant help desk with Shopify allows your team to answer customer queries more quickly and efficiently without needing to jump between the apps.

Convenient Even On the Go

The same information is also easily available on the mobile version of Enchant web app so your team can answer customers on the go.

Manage Multiple Stores or Brands

Everything you need to manage all your stores in one place.

  • Shared Inboxes: Capture communications for all Shopify stores inside Enchant shared inboxes. This includes all channels: email, text messaging (SMS), and social.
  • Live Chat: Customized live chat widgets for all your stores
  • FAQs & Knowledge Bases: Create store-specific content from within Enchant and publish it either as a dedicated support site or integrate it into the on-site live chat widget.

Learn more about managing multiple brands with Enchant here.

Integrate Shopify with a Few Clicks

Connect your Shopify store with Enchant by adding the Shopify app from the settings page. It's a hassle free no-code solution that does not require use of advanced technical skills.

When you add the Shopify app, the system will guide you through a few simple steps to give Enchant access to your Shopify store. If you have any questions, feel free to reach out to us for more details.

Common Questions

Is there any extra cost for using Shopify Integration?
There are no extra changes for using Shopify integration with Enchant. In fact, all our integrations are included for free in our simple and affordable pricing of $15 per user per month.
How does Enchant find the Shopify customer data for a conversation?
When you receive a customer inquiry in Enchant, our system uses the email address of the customer to find the corresponding customer in your Shopify platform. Once the customer is found, CRM data and recent orders are loaded into the sidebar.
Can we connect more than one Shopify store within an Enchant account?
Yes, absolutely! There's no limit to how many stores you can add within an Enchant account. You just have to create a separate Shopify integration per store and manage all your customer conversations from a single place.

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