Help Desk Integration - Microsoft Teams & Enchant

Send notifications of activity in Enchant to your Microsoft Teams channel

Microsoft Teams is the ultimate messaging app for your organization. It provides a workspace for real-time collaboration and communication, meetings, file and app sharing, and even the occasional emoji!

It’s a team collaboration app built for hybrid work so you and your team members can stay informed, organized, and connected.

Stay Connected From a Microsoft Team Channel

When using our Microsoft Teams integration, real time notifications of activity happening in Enchant will be sent to your Microsoft Teams channel.

For example, your Microsoft Teams channel can receive a message from Enchant every time a customer sends a reply or provides a satisfaction rating!

Each notification contains relevant informaion about the event and a direct link to the conversation in your Enchant shared inbox. This allows your team to be able to react quickly to the events when needed.

Integrate Microsoft Teams with a Few Clicks

Connect your Microsoft Teams channel with Enchant by adding the Microsoft Teams app from the settings page. It's a hassle free no-code solution that does not require use of advanced technical skills.

When you add the Microsoft Teams app, the system will guide you through a few simple steps to give Enchant access to your Microsoft Teams channel. If you have any questions, feel free to reach out to us for more details.

Click the Install button and follow the instructions to allow Enchant to send notifications to your Microsoft Teams channel.

Once the Microsoft Teams integration is added, you can configure the list of events that you wish to be sent to Microsoft Teams. You can also choose specific shared inboxes for the integration to receive events only from conversations in those inboxes.

Common Questions

Is there any extra cost for using Microsoft Teams Integration?
There are no extra changes for using Microsoft Teams integration with Enchant. In fact, all our integrations are included for free in our simple and affordable pricing of $15 per user per month.
Can we connect more than one Microsoft Teams channel within an Enchant account?
Yes, absolutely! There's no limit to how many channels you can add within an Enchant account. You just have to create a separate Microsoft Teams integration per room.

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