OpenAI’s ChatGPT is a groundbreaking language model designed to revolutionize human-computer interaction. ChatGPT opens up many possibilities for enhancing customer communications and streamlining customer service.

Using ChatGPT, customer service teams can leverage advanced AI capabilities to handle a broader range of inquiries, freeing up agents to focus on more complex issues and promoting improved customer satisfaction through timely and personalized assistance.

Empower Your Team with OpenAI’s ChatGPT

By harnessing the power of OpenAI’s ChatGPT as a foundational model, Enchant AI sets a new standard for intelligent, conversational AI solutions.

Enchant has designed a sophisticated training process that draws insights from multiple data sources and uses OpenAI’s ChatGPT to develop a nuanced understanding of your business and domain.

Enchant AI can train on your knowledge base content or FAQ, giving it insights about your company procedures, policies and product details.

It can also train on past conversations with your customers, which enables Enchant AI to gather all sorts of insights without any extra effort on your part.

Enchant will also be adding website & file based AI training options in the near future.

Integrate OpenAI’s ChatGPT with a Few Clicks

To use ChatGPT based AI features for your communications, simply enable Enchant AI from the billing tab on the settings page.

After enabling the Enchant AI add-on, you will be able to add AI Source for knowledge base and past conversations from the Inbox settings page. Once the sources are added, Enchant AI will begin learning about relevant topics like policies or product details.

Your team can then start using the AI Writer button, which will use the trained ChatGPT model to generate responses.

For more details on how to add OpenAI’s ChatGPT Integration to Enchant, see instructions here.

Common Questions

Is there any extra cost for using Enchant AI?

Yes, Enchant AI is a premium add-on to Enchant. Please see our pricing page for details.

How do you ensure the safety and privacy of our data?

The safety and privacy of your data is our topmost concern.

• Any data you provide for training Enchant AI will only be used to train models that are used in YOUR Enchant account.
• While the data does need to be sent to OpenAI to enable these features, we have agreements in place to ensure your data is not being used by any third party for training their models.
• We also have constraints and restrictions in place to ensure the accuracy of generated information and safety of sensitive data.

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