Olark is a lightweight chat tool that helps businesses close more sales and boost conversions by talking to website visitors with questions.
The product also offers detailed, searchable chat transcripts, which offer helpful insights into each conversation a company has with a visitor.
With Olark integration, Enchant can automatically receive emails for all chat transcripts and offline messages from Olark. This allows your team follow up with the customer or continue the conversation over email for better customer service experience.
Connect your Olark account with Enchant by adding the Olark app from the settings page. It's a hassle free no-code solution that does not require use of advanced technical skills.
When you add the Olark app, the system will guide you through a few simple steps to give Enchant access to your Olark account. If you have any questions, feel free to reach out to us for more details.
Click the Install button and follow the instructions to set up automatic sending of transcripts and offline messages from your Olark account to your Enchant shared inbox.
Once you’ve added the settings in Olark, you will be able to see your chat transcripts in your Enchant customer history.