Privacy Policy

Last updated on: April 20, 2018
Effective as of: May 20, 2018

Welcome to the website (“Site”), owned and operated by Senvee Inc (“Senvee”, “we”, “our”). This Privacy Policy sets out how we collect and process personal information about you when you visit our Site, when you use our products and services (our “Services”), or when you otherwise do business or make contact with us.

What information do we collect?

We may collect and process the following personal information from you:

  • Information you provide us: We collect personal information when you voluntarily provide us with such information in the course of using our Site or Services. For example, when you register an account to use our Services, we will collect your name, email address, password, organization information, and billing details. We also collect personal information from you when you subscribe to our newsletter, or respond to a survey. If you make an enquiry through the Site, or contact us in any other way, we will keep a copy of your communications with us.
  • Information we collect when you do business with us: We may process your personal information when you do business with us as a customer or prospective customer, or as a vendor, supplier, consultant, or other third party. For example, we may hold your business contact information and financial account information (if any) and other communications you have with us for the purposes of maintaining our business relations with you.
  • Information from your use of the Services: We may receive information about how and when you use the Services and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used, and actions you have taken within the service. This type of information helps us to improve our Services for both you and for all of our customers.
  • Information we automatically collect: We may also collect certain technical information by automatic means when you visit our Site, such as IP address, browser type and operating system, referring URLs, your use of our Site, and other clickstream data. We collect this information automatically through the use of various technologies, such as logs and cookies.

Personal information where we act as a data processor

We process personal information on behalf of our customers in the context of the Services we provide. Where a customer uses our Services, they will be the ones who control what data is collected and stored on our systems. In such cases, we are data processors acting in accordance with the instructions of our customers. You will need to refer to the privacy policies of our customers to find out more about how such information is handled by them.

How do we use the information we collect?

The personal information we collect from you may be used in one of the following ways:

  • To provide support to you and respond to your requests.
  • To provide the service you have requested from us.
  • To create and administer records about the account you have with us.
  • To improve our Site and Services, based on the information and feedback we receive from you.
  • For general business purposes, including to improve customer service, to help us improve the content and functionality of our Services and the Site, to better understand our customer’s usage, to protect against wrongdoing and to generally manage our business.
  • To enforce compliance with our Terms of Service and applicable law.
  • For recruitment purposes, where you apply for a job with us.
  • To administer a contest, promotion, survey, or other features.
  • To improve advertising campaigns, primarily in an effort to prevent targeting of impressions via third-party channels when they are not relevant.
  • To meet legal requirements.
  • To provide suggestions to you.
  • To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
  • To prosecute and defend a court, arbitration, or similar legal proceeding.
  • To send periodic emails with information and updates pertaining to your account.
  • To bill and collect money owed to us by you. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need an updated credit card number.
  • To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the unsubscribe instructions included in every promotional email.
  • To create aggregated non-personal information that may be used for marketing, advertising, research, analytics and any other legally permissible purposes.

How do we protect your information?

We take reasonable and appropriate measures to protect your information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the information. A summary of our security practices is available at

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

How we use cookies and other tracking technologies

We use cookies to keep you logged into our Services, to advertise to you on other websites, and to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you choose to disable cookies, you may be unable to access our Services and certain parts of our Site.

When we send emails to you, we may track behaviour such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to know if an email we sent was read. To do this, we include single pixel images, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.

We may use Google Analytics on our Site and Services to help analyze our web page flow, measure promotional effectiveness and provide you with information relevant to your interests.

How we disclose information to third parties

We will only share your information with third parties in certain circumstances:

  • We engage certain trusted third parties to perform functions and provide services to us, including cloud hosting, off-site backups, payment processing, sending marketing communications, conducting research and email service providers. We will only share your personal information with third parties to the extent necessary to perform provide and support our Site and Services, in accordance with the purposes set out in this Privacy Policy and applicable laws.
  • In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your personal information may be sold, disposed of, transferred, or otherwise disclosed as part of that transaction.
  • We may partner with third party advertising networks and exchanges to display advertising on our Site or to manage and serve our advertising on other sites. We and our third party partners may use cookies and other tracking technologies, such as pixels and web beacons, to gather information about your activities on our Site and Services in order to provide you with targeted advertising based on your browsing activities and interests.
  • We may also disclose information about you to third parties where we believe it necessary or appropriate under law, for example: (1) to protect or defend our rights, interests, or property or that of third parties; (2) to comply with legal process, judicial orders, or subpoenas; (3) to respond to requests from public or government authorities, including for national security and law enforcement purposes; (4) to prevent or investigate possible wrongdoing in connection with the Services or to enforce our Terms of Service; (5) to protect the vital interests of our customers and other third parties.
  • We may use and share aggregated non-personal information with third parties for marketing, advertising, and analytics purposes.

We do not sell or trade your personal information to third parties.

Links to third party sites

We may include links or offers to third party products or services on our Site or Services. If you access other websites using the links provided, the operators of these websites may collect information from you that will be used by them in accordance with their privacy policies. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites and encourage you to review their privacy policies before submitting your personal information.

Third Party Apps

Our platform allows organizations to connect their accounts with third party applications to alter or provide new functionalities on the Services. We are not responsible for and have no control over how these apps function. You ultimately control which apps you choose to use with your account, and are responsible for making sure that they do so in compliance with relevant privacy and data protection requirements.

International Transfers

We operate out of Canada and are subject to the laws of Canada.

If you are using our Site or Services from outside of Canada, please be aware that you are sending personal information to Canada and that we may transfer it to third parties anywhere in the world, with whom we share information, as described in this policy. The data protection protection, privacy and other laws of Canada might not be as comprehensive or protective as those in your country of residence. However, our collection, storage and use of your personal information will at all times be in accordance with this Privacy Policy.

Residents of the European Economic Area (“EEA”) and Switzerland

Senvee provides adequate protection of data transferred from EEA and Switzerland to Canada by virtue of being established in and subject to the laws of a country that is recognized by the European Commission as providing and adequate level protection for personal information.

If you are from the EEA, you may have the right to access a copy of the personal information we hold about you, or to request the correction, or deletion of such information where it is inaccurate. To make such a request, please contact us at the contact details below.

Additionally, if you are located in the EEA, we note that we are generally processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests, unless we are required by law to obtain your consent for a particular processing operation.

Data Retention

We will retain your information for as long as your account is active or as long as needed to provide you with our Site or Services.

We may retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and to enforce our Terms of Service. We may also retain and use your information for regulatory or tax reasons.

Third Party Billing

We use a third party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, Stripe, whose use of your personal information is governed by their privacy policy.


Senvee may amend this Privacy Policy at any time, and from time to time, by posting the relevant amended Privacy Policy at Your continued use of the Site or Services after the amended Privacy Policy is effective (as stated on the top of the posted policy) constitutes your agreement to, and acceptance of, the amended Privacy Policy. If you do not agree to any changes to the Privacy Policy, do not continue to use the Site or Services.

Contact Us

If you have any questions about this privacy policy, please contact us at