Last updated on: April 20, 2018
Effective as of: May 20, 2018
We may collect and process the following personal information from you:
We process personal information on behalf of our customers in the context of the Services we provide. Where a customer uses our Services, they will be the ones who control what data is collected and stored on our systems. In such cases, we are data processors acting in accordance with the instructions of our customers. You will need to refer to the privacy policies of our customers to find out more about how such information is handled by them.
The personal information we collect from you may be used in one of the following ways:
We take reasonable and appropriate measures to protect your information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the information. A summary of our security practices is available at https://www.enchant.com/security
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
When we send emails to you, we may track behaviour such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to know if an email we sent was read. To do this, we include single pixel images, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details.
We may use Google Analytics on our Site and Services to help analyze our web page flow, measure promotional effectiveness and provide you with information relevant to your interests.
We will only share your information with third parties in certain circumstances:
We do not sell or trade your personal information to third parties.
We may include links or offers to third party products or services on our Site or Services. If you access other websites using the links provided, the operators of these websites may collect information from you that will be used by them in accordance with their privacy policies. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites and encourage you to review their privacy policies before submitting your personal information.
Our platform allows organizations to connect their accounts with third party applications to alter or provide new functionalities on the Services. We are not responsible for and have no control over how these apps function. You ultimately control which apps you choose to use with your account, and are responsible for making sure that they do so in compliance with relevant privacy and data protection requirements.
We operate out of Canada and are subject to the laws of Canada.
Senvee provides adequate protection of data transferred from EEA and Switzerland to Canada by virtue of being established in and subject to the laws of a country that is recognized by the European Commission as providing and adequate level protection for personal information.
If you are from the EEA, you may have the right to access a copy of the personal information we hold about you, or to request the correction, or deletion of such information where it is inaccurate. To make such a request, please contact us at the contact details below.
Additionally, if you are located in the EEA, we note that we are generally processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests, unless we are required by law to obtain your consent for a particular processing operation.
We will retain your information for as long as your account is active or as long as needed to provide you with our Site or Services.
We may retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and to enforce our Terms of Service. We may also retain and use your information for regulatory or tax reasons.