Customers love receiving support over phone calls because it allows for real-time conversation and increases likeliness of an immediate resolution. Voice calls also enable customers to convey complex problems more effectively, leading to better understanding and faster problem-solving.
Teams that aim to a provide fast yet personalized human touch, often choose phone calls as one of their customer service channels. Phone calls offer a higher level of privacy for sensitive information that builds the customer’s trust and confidence in your brand.
Using Phone Call integration, Enchant converts the customer’s voice call into tickets in your Enchant inbox. When a new call is received, Enchant alerts team about the new incoming call ticket.
An available team member can tend to the ticket, just like any other ticket in the inbox, and seemlessly answer the call. When a team member answers the call, the ticket is automatically assigned to that agent.
While the conversation is going on the team member can take notes about the call without leaving the ticket or the call. These notes can be used to keep the details of the conversation in one place a can be shared internally with the team.
Now, your support team can use their standard workflows and productivity tools to work together and efficiently resolve your customers’ problems.
By adding Phone Call integration with Enchant, your team is able to serve your customers more effectively from a central place:
You agents will be able to collaborate with the team and serve your customers efficiently with the profile details at their fingertips.
Providing help to your customers using the channel that is most comfortable for them will lead to happier customers!
Connect your Call with Enchant by adding the Call channel from the Channels settings page. It's a hassle free no-code solution that does not require use of advanced technical skills.
When you add the channel, the system will guide you through a few simple steps to give Enchant access to your Call. Read here for more details on the setup.
If you have any questions, feel free to reach out to us.