Help Desk Integration - Instagram

Manage Instagram DMs and story mentions from Enchant shared inbox

With its highly visual platform and over 1.3 billion active users, Instagram has become a popular choice for customers seeking assistance from businesses.

Businesses use Instagram to connect with their customers in a meaningful way. By Integrating your help desk with, you can build stronger relationships with your customers, which can lead to increased loyalty and long-term sales.

Manage Instagram Conversations at Scale

Using Instagram integration, Enchant converts the customer requests received via Instagram into tickets in your Enchant inbox.

When your team writes a response on an Instagram conversation, it is sent to the customer through your Instagram channel.

Now, your support team can use their standard workflows and productivity tools to work together and efficiently resolve your customers’ problems.

Benefits of using Instagram Integration

By adding Instagram integration with Enchant, your team is able to serve your customers more effectively from a central place:

  • Boost Productivity: Assign tickets for clear ownership of requests, use macros & bulk actions for speed, and work faster with canned responses.
  • Team Collaboration: Share drafts, exchange private notes and avoid duplicate responses with collision detection.
  • Workflow Automation: Apply custom rules and organize request types for initial routing.
  • Customer Context Customer information from your CRM and recent tickets are visible when writing a response to the customer.
  • Communication History: All customer interactions via the Instagram channel are archived in the customer's communication history within Enchant.
  • Analyze Trends: Built-in reports with ability to drill deeper for details over a certain length of time.

You customers will be able to see your responses in their Instagram app, and continue the conversation when they are available.

Integrate Instagram with a Few Clicks

Connect your Instagram with Enchant by adding the Instagram channel from the Channels settings page. It's a hassle free no-code solution that does not require use of advanced technical skills.

When you add the channel, the system will guide you through a few simple steps to give Enchant access to your Instagram. Read here for more details on the setup.

If you have any questions, feel free to reach out to us.

Common Questions

Is there any extra cost for using Instagram Integration?
There are no extra changes for adding Instagram channel with Enchant. In fact, all our integrations are included for free in our simple and affordable pricing of $15 per user per month.
Can we connect more than one Instagram account within an Enchant account?
Yes, absolutely! There's no limit to how many Instagram accounts you can add within an Enchant account. You can just create a separate Instagram integration for each one and manage all your customer conversations from a single account.
How long does it take for the Instagram conversations to show up in Enchant?
You should see the conversations turn into tickets in Enchant almost immediately or at least within a couple minutes.
Will messages sent from Enchant be visible from Instagram app?
Yes, all messages sent from Enchant will be visible within Instagram's own interfaces.
Will messages sent from Enchant be visible from Meta Business Suite Inbox?
Yes, all messages sent from Enchant will be visible within from Meta Business Suite Inbox.

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