Reports

Interactive reports help you make better decisions

Visualize key metrics. Dive into the details. Slice n dice your data. Take meaningful actions!

Conversation report

Understand what your customers are having trouble with and identify any trends

Key metrics
  • Number of new conversations
  • What times of the week are busiest
  • Categorization of conversations
  • Top 10 labels or canned responses used

Performance report

Measure the work that your team is doing. Identify and plan for busy periods.

Key metrics
  • How many issues were resolved
  • Number of customers helped
  • What are your response times
  • When is the team most active

Team report

Identify the strongest team members and those that need more training.

Drill down on performance details for each team member.

Happiness report

Get a grasp on customer sentiment. Identify conversations that need special attention.