Visualize key metrics. Dive into the details. Slice n dice your data. Take meaningful actions!
Understand what your customers are having trouble with and identify any trends.
Measure the work that your team is doing. Identify and plan for busy periods.
Identify the strongest team members and those that need more training.
Drill down on performance details for each team member.
Get a grasp on customer sentiment. Identify conversations that need special attention.