Enchant has everything needed to deliver exceptional ecommerce customer service!
With Enchant, emails and live chats come to a central hub, where your entire team can work together. Enchant provides all the tools needed to communicate effectively and keep the team moving swiftly.
Workflow automation - rules, macros
Build a public FAQ
Manage internal procedures
Access & Security
Readymade analytics and insights
What is customer service software?
Companies use customer service software to streamline online communications with their customers.
Customer service software consists of:
Is customer service software the same as help desk software?
Help desk software provides a centralized inbox with workflow automation tools to manage your customer communications.
Help desk software is one of the products that a customer service team will use for their operations. Other products that customer service software typically includes are:
What is Enchant?
Enchant offers suite of software products that enable a company to better manage conversations with their customers.
For a customer service team, this includes everything you’ll need - shared inboxes, powerful automation tools, live chat, public FAQ websites, satisfaction surveys and analytics.
Does Enchant replace our email system?
Enchant compliments your existing email system like Outlook 365 or Google Workspace.
You would continue to use your existing email system for your personal email addresses (james@), but use Enchant to manage your team email addresses (support@, customerservice@, wholesale@, vendors@ etc).
Enchant would become your team’s email client to those team email addresses.
Does Enchant replace our ecommerce solution?
Enchant is focussed on client communications: via email and live chat. It does not replace the other functionality that would be offered by your ecommerce solution.
Does Enchant work with our ecommerce platform?
Enchant has readymade integrations for popular ecommerce platforms like Shopify, WooCommerce and BigCommerce. If we don’t have a readymade integration for your ecommerce platform, reach out to us to discuss possibility of adding an integration.
Can we manage multiple brands on a single account?
Enchant is a Multi Brand Customer Service Software solution and can handle all your brands within a single account. Each with their own support team and settings.
We provide service globally, across many languages. Will that work with Enchant?
Yes, definitely! Enchant is a Multilingual Customer Service Software solution and can handle email, live chat and FAQs in multiple languages, all from a single account.
Does Enchant work with my CRM?
Enchant has a powerful API on which integrations can be built. We have a number of readymade integrations with other systems and are open to adding more. If the solution you are using with has an open API, reach out to us to discuss possibility of adding an integration.
What does it require on my end to setup Enchant?
For incoming email: We'll provide you with a forwarding address (eg: firstname.lastname@example.org) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.
For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.
For text messaging, phone calls and social channels, please see the integrations page for more details.
For website setup, please see the knowledge base page for more details.
How much does Enchant cost?
Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.
Can I try out Enchant and see if it works for my company?
Yes, Enchant has a no-credit-card required 30-day free trial.