Multi Brand Help Desk Software

One help desk solution for all your brands

  • Improve Operational Efficiency: A unified email inbox with powerful workflow automation tools enable your team to work through customer service queues faster. Everything you need, across all your brands, so you never miss a beat.
  • Increase Growth: Faster respones means happier customers, happier staff and maximized repeat business.
  • Includes live chat & knowledge bases: Chat with customers on your websites, or let them help themselves with brand specific knowledge bases.

How multi brand organizations use Enchant

Enchant is built from the ground up to manage multi brand customer communications. Multi brand inboxes, live chat, knowledge bases, satisfaction ratings and analytics. Across all brands, all from a central hub.

Enchant provides all the tools needed to commmunicate and keep the team moving swiftly.

Shared inboxes

  • Capture communications for all your brands inside Enchant shared inboxes.
  • A special Unified Inbox shows conversations across all brands in one place. Perfect for organizations with many low volume brands.
  • Customize all email and inbox settings on a per-brand basis.
  • Fully customizable live folders to fit your team's workflow.

Live chat for all your websites

  • Customized live chat widgets for all your websites.
  • Route the chats to the right people, whether you have brand specific teams or one team for all brands.

FAQ and Knowledge Bases for all your brands

  • Build knowledge base websites for all your brands, on your brand domains.
  • Integrate the content into brand specific on-site widgets to minimise support requests.

Save time with canned responses

  • Build up a library of readymade responses to save time and effort.
  • Managed as a team and shareable across your brands.

Shared drafts

  • Create a draft and pass on to a team mate to fill in the details.
  • ... Or get a team mate trained by approving their drafts.

Access & Security

  • Team mates can only see emails and live chats for brands they have been granted access to.
  • Two Factor Auth (2FA) helps secure the team from weak passwords.

Find the insight in the noise

  • Get a guage on the effectiveness of your team using integrated analytics.
  • Analytics can be generated per-brand or across all brands. Whatever makes sense for your business.
  • Track team performance and responsiveness. Drill down to identify contributions of specific team members.

Workflow automation - rules, macros

  • Replace repetitive tasks with single click macros.
  • ... or use rules to have the system take actions for you automatically.

Frequently asked questions

What is help desk software?

Help desk software like Enchant provides a communication hub so your team can respond to customer requests effeciently and effectively.

What is a multi brand help desk?

Enchant is a multi brand help desk that is designed to help customer service teams manage customer requests for multiple brands in one place.

Each brand has it's own configuration and email setup. The team works from a centralized dashboard.

What is Enchant?

Enchant offers suite of software products that enable a company to better manage conversations with their customers.

Enchant includes a multi brand help desk component that is designed for customer service teams.

Does Enchant replace our email system?

Enchant compliments your existing email system like Outlook 365 or Google Workspace.

You would continue to use your existing email system for your personal email addresses (james@), but use Enchant to manage your team email addresses (customerservice@, info@, help@, wholesale@, etc).

Enchant would become your team's email client to those team email addresses.

Does Enchant work with our ecommerce platform?

Enchant has readymade integrations for popular ecommerce platforms like Shopify, WooCommerce and BigCommerce. If we don't have a readymade integration for your ecommerce platform, reach out to us to discuss possibility of adding an integration.

Does Enchant work with our CRM?

Enchant has a powerful API on which integrations can be built. We have a number of readymade integrations with other systems and are open to adding more. If the solution you are using has an open API, reach out to us to discuss possibility of adding an integration.

What does it require on my end to setup Enchant?

For incoming email: We'll provide you with a forwarding address (eg: for every team email address (i..e customerservice@) that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.

For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.

How much does Enchant cost?

Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.

There is no special pricing for multiple brands.

Can I try out Enchant and see if it works for our organization?

Yes, Enchant has a no-credit-card required free trial.