Enchant is built from the ground up to manage multi language customer communications. Email inboxes, live chat widgets, knowledge bases and satisfaction ratings. Across all languages, all from a single central hub.
Enchant provides all the tools needed to commmunicate and keep the team moving swiftly.
Live chat for all your websites
FAQ and Knowledge Bases for all your languages
Save time with canned responses
Access & Security
Find the insight in the noise
Workflow automation - rules, macros
What is help desk software?
Help desk software like Enchant provides a communication hub so your team can respond to customer requests effeciently and effectively.
What is a multilingual help desk?
Enchant is a multilingual help desk that is designed to help customer service teams manage customer requests for multiple languages from one place.
Each language inbox has it's own configuration and email setup. The team works from a centralized dashboard. The platform switches to language specific canned responses and email settings based on the language the customer speaks.
A multilingual help desk like Enchant provides a single solution that a multilingual team can utilize to provide customer service for customers around the globe.
What is Enchant?
Enchant offers suite of software products that enable a company to better manage conversations with their customers.
Enchant includes a multilingual help desk component that is designed for customer service teams.
Does Enchant replace our email system?
Enchant compliments your existing email system like Outlook 365 or Google Workspace.
You would continue to use your existing email system for your personal email addresses (james@), but use Enchant to manage your team email addresses (customerservice@, info@, help@, wholesale@, etc).
Enchant would become your team's email client to those team email addresses.
Does Enchant work with our ecommerce platform?
Enchant has readymade integrations for popular ecommerce platforms like Shopify, WooCommerce and BigCommerce. If we don't have a readymade integration for your ecommerce platform, reach out to us to discuss possibility of adding an integration.
Does Enchant work with my CRM?
Enchant has a powerful API on which integrations can be built. We have a number of readymade integrations with other systems and are open to adding more. If the solution you are using has an open API, reach out to us to discuss possibility of adding an integration.
What does it require on my end to setup Enchant?
For incoming email: We'll provide you with a forwarding address (eg: firstname.lastname@example.org) for every team email address (i..e customerservice@) that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.
For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.
How much does Enchant cost?
Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.
There is no special pricing for multiple languages.
Can I try out Enchant and see if it works for our organization?
Yes, Enchant has a no-credit-card required free trial.