Multilingual Help Desk Software

One help desk solution for all your languages

  • Improve Operational Efficiency: A unified email inbox with powerful workflow automation tools enable your team to work through multilingual customer service queues faster. Everything you need, across all the languages you support, so you never miss a beat.
  • Increase Growth: Faster responses mean happier customers, happier staff and maximized repeat business.
  • Includes live chat & knowledge bases: Chat with customers on your language specific websites websites, or let them help themselves with language specific knowledge bases.

How multi language organizations use Enchant

Enchant is built from the ground up to manage multi language customer communications. Email inboxes, live chat widgets, knowledge bases and satisfaction ratings. Across all languages, all from a single central hub.

Enchant provides all the tools needed to commmunicate and keep the team moving swiftly.

Shared inboxes

  • Capture messages for all languages inside Enchant shared inboxes.
  • Manage a dedicated language specific inbox for each language your company supports.
  • Teams will only see communications for languages they have access to.
  • A special Unified Inbox shows conversations across all inboxes that a user has access to. Perfect for organizations with many low volume inboxes.
  • Customize all email and inbox settings on a per-language basis.
  • Fully customizable live folders to fit your team's workflow.

Live chat for all your websites

  • Customized live chat widgets for all your langauge specific websites.
  • Route chates automatically to the team that speak the same language as the customer.

FAQ and Knowledge Bases for all your languages

  • Build knowledge base websites for all your languages, on your company domains.
  • Integrate the content into language specific on-site widgets to minimise support requests for common questions.

Save time with canned responses

  • Build up a library of readymade responses to save time and effort.
  • Create language specific canned responses that match the langauge the customer speaks.

Shared drafts

  • Create a draft and send it to a team mate to fill in the details.
  • Help new hires learn by approving their drafts.

Access & Security

  • Team mates can only see emails and live chats for the languages they have been granted access to.
  • Two Factor Auth (2FA) helps secure the team from weak passwords.

Find the insight in the noise

  • Get a guage on the effectiveness of your team using integrated analytics.
  • Analytics can be generated per-langauge-inbox or across all languages. Whatever makes sense for your business.
  • Track team performance and responsiveness. Drill down to identify contributions of specific team members.

Workflow automation - rules, macros

  • Replace repetitive tasks with single click macros.
  • … or use rules to have the system take actions for you automatically.

List of Supported languages

Arabic, Simplified Chinese, Traditional Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish and Turkish.

If you don’t see your language on the list, contact us and we’ll make it available in Enchant!

Frequently asked questions

What is help desk software?

Help desk software like Enchant provides a communication hub so your team can respond to customer requests effeciently and effectively.

What is a multilingual help desk?

Enchant is a multilingual help desk that is designed to help customer service teams manage customer requests for multiple languages from one place.

Each language inbox has it’s own configuration and email setup. The team works from a centralized dashboard. The platform switches to language specific canned responses and email settings based on the language the customer speaks.

A multilingual help desk like Enchant provides a single solution that a multilingual team can utilize to provide customer service for customers around the globe.

What is Enchant?

Enchant offers suite of software products that enable a company to better manage conversations with their customers.

Enchant includes a multilingual help desk component that is designed for customer service teams.

Does Enchant replace our email system?

Enchant compliments your existing email system like Outlook 365 or Google Workspace.

You would continue to use your existing email system for your personal email addresses (james@), but use Enchant to manage your team email addresses (customerservice@, info@, help@, wholesale@, etc).

Enchant would become your team’s email client to those team email addresses.

Does Enchant work with our ecommerce platform?

Enchant has readymade integrations for popular ecommerce platforms like Shopify, WooCommerce and BigCommerce. If we don’t have a readymade integration for your ecommerce platform, reach out to us to discuss possibility of adding an integration.

Does Enchant work with my CRM?

Enchant has a powerful API on which integrations can be built. We have a number of readymade integrations with other systems and are open to adding more. If the solution you are using has an open API, reach out to us to discuss possibility of adding an integration.

What does it require on my end to setup Enchant?

For incoming email: We'll provide you with a forwarding address (eg: for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.

For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.

For text messaging, phone calls and social channels, please see the integrations page for more details.

For website setup, please see the knowledge base page for more details.

How much does Enchant cost?

Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.

Can I try out Enchant and see if it works for my company?

Yes, Enchant has a no-credit-card required 30-day free trial.