An SMS Inbox is like an Email inbox. All your customers messages go there and you respond from there. But an SMS inbox lives on a single phone. Only one person can respond to those messages and there’s no easy way to share the inbox with multiple team members.
An SMS Shared Inbox adds a layer of team collaboration to an SMS inbox. It receives SMS messages from all your customers, and enables your team to work together to respond to those messages.
If your business receives and responds to customer messages over SMS, you definitely need an SMS Shared Inbox. It allows your team to respond to messages from any device and ensures conversations aren’t lost if a phone is lost.
With an SMS Shared Inbox, you’ll be able to:
Enchant provides shared inbox software that can be used to manage customer conversations across many communication channels (SMS, WhatsApp, Facebook Messenger, Email, etc). The SMS channel works through Twilio, a telephony provider.
To create an SMS Shared Inbox for your business:
Once setup, incoming SMS messages coming to the provided phone number will result in conversations being created in Enchant. Your team will login and response to those conversations from Enchant.