Instead of individual team members managing their own separate call logs and voicemails, a shared inbox for phone calls consolidates all incoming or outgoing calls, voicemails, and related information in one place. This type of shared inbox is designed to streamline communication, improve response times, and enhance efficiency of teams who handle phone calls.
A shared inbox for phone calls is a platform that allows multiple agents to manage and respond to incoming phone calls as a team. It allows your team to respond to calls from a browser or a personal device and ensures that the conversation history isn’t lost if a phone is lost.
If your business receives and responds to customers via voice calls, you definitely need a Shared Inbox for Phone Calls. For teams that also use other channels like email, SMS or WhatsApp, an onmichannel shared inbox can make it easier for teams to collaborate, assign tasks, track progress, and ensure a consistent customer experience across all channels.
With a Shared Inbox for Phone Calls, you’ll be able to:
Enchant provides shared inbox software that can be used to manage customer conversations across many communication channels (Phone Calls, SMS, WhatsApp, Facebook Messenger, Email, etc). The Phone Call channel works through Twilio, a telephony provider.
To create an Shared Inbox for Phone Calls for your business:
Once setup, incoming calls to the provided phone number will result in conversations being created in Enchant. Your team will login and answer calls right from Enchant.