Helpdesk Migration

Switch to Enchant without leaving your history behind.

We securely transfer all the data from your current help desk for a seamless transition - fully managed by our team, at no cost.

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No export scripts. No data loss. No engineering required.

We do all the heavy lifting — here’s how it works

From handoff to go-live, our team manages the entire migration. You keep focusing on your customers.

You make the switch

Your team moves to Enchant and stops routing new messages to the old system. This is the only thing we need you to do first.

You share access

Provide an API key for SaaS providers, or email credentials / an export file for email accounts. That’s all the technical work on your end.

We extract and convert

Our engineers pull your data and transform it into Enchant’s format. No involvement needed from your team during this phase.

You review a sample

We import 100 tickets into a staging environment for you to spot-check. Once you give the green light, we proceed with full migration.

Your full history arrives

We load your complete conversation archive into Enchant. Everything is instantly searchable and visible in customer history.

Everything moves with you

Your conversation history is your most valuable support asset. We make sure none of it gets left behind.

What we migrate

Customer records & contact details
Full conversation threads
Attachments
Private notes & internal comments
Ticket metadata (dates, status, assignees)

Supported sources

From other help desks

Any provider with an API — Zendesk, Freshdesk, Help Scout, Front, and more. Just provide an API key and we handle the rest.

From email accounts

Gmail (MBOX via Google Takeout), Outlook (PST file), or any IMAP/POP3 mailbox. Multiple formats supported.

Not sure if your provider is supported? Contact us.

Free of chargeData migration is a complimentary service for teams switching to Enchant. No quotes. No invoices. Ever.

Fully managedOur engineers handle the entire process. You don’t need to write a single line of code or configure any export tool.

Fast turnaroundWe move quickly with a proven migration process, so your team can keep helping customers with minimal disruption.

Common questions about migrating to Enchant

Is there really no cost?

Yes — data migration is a free service for teams moving to Enchant. We want switching to be as painless as possible, so there are no hidden fees.

When can we schedule the import?

Once your team has fully moved to Enchant and you have an active paid account, we can schedule the import right away. The source system must be inactive — data should not be changing while we work.

Will we be able to reply to imported conversations?

Imported tickets are preserved as a read-only historical archive. They’re fully searchable and visible in each customer’s history — but they can’t be replied to or reassigned. This keeps your historical record clean and accurate.

Will migration interrupt our support operations?

No. We plan the migration to minimize disruption. Your team can continue helping customers in Enchant while we move the data from the source system.

Can we do a second import later to catch up?

Imports are a one-time operation. It’s important that your team has fully stopped using the old system before we start, so the snapshot is complete and consistent.

What credentials or files do we need to provide?

For SaaS help desks, an API key is all we need. For email accounts, we can work with IMAP/POP3 credentials, a PST file exported from Outlook, or an MBOX file from Google Takeout.

Ready to enchant your customers?

Quick and easy set up, try free for 30 days!

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