With WhatsApp Business installed on your phone, all your WhatsApp messages come to your phone. You can share your WhatsApp Business account with a team mate by using WhatsApp Web, but this only allows sharing with a single device.
A WhatsApp Shared Inbox adds a layer of team collaboration to your WhatsApp Business account. It receives WhatsApp messages from all your customers, and enables your team to work together to respond to those messages.
If your business receives and responds to customer messages over WhatsApp, you definitely need to be using WhatsApp Shared Inbox software to manage those conversations. It allows your team to respond to messages from any device and ensures conversations aren’t lost if a phone is lost.
With a WhatsApp Shared Inbox, you'll be able to:
Enchant provides shared inbox software that can be used to manage customer conversations across many communication channels (WhatsApp, SMS Facebook Messenger, Email, etc). The Whatsapp channel works through Twilio, a telephony provider.
To create a WhatsApp Shared Inbox for your business:
Once setup, all incoming WhatsApp messages coming to the provided phone number will result in conversations being created in Enchant. Your team will login and response to those conversations from Enchant.