Tracking Team Performance

How Businesses Use Enchant to Track Team Performance

Enchant’s built-in performance reports help you evaluate the performance of your team and identify areas for improvement. By tracking team performance, you can determine how your team is performing against set targets and goals, identify areas of improvement, and reward team members for their success.

With a well-designed team performance tracking system in place, you can ensure that your team is performing at its best and help your business reach its goals.

Track Individual or Group Perfromance

  • Measure and analyze individual and group performance. Use report data for your regular performance reviews.
  • Identify strongest team members and those that need more training.

Real-Time Key Performance Indicators

  • All key metrics like first response resolutions, response times, customer happiness are analyzed and calculated in real time.
  • You can filter the reports by conversation categories and inboxes to analyze each use case separately.

Drill Down Into the Details

  • Every metric comes with ability to dig deeper by simply clicking the the number to see what conversation contributed to it.
  • Attribute customer sentiment information both to groups and to individual team members.

Common Questions

What does it require on my end to setup Enchant?

For incoming email: We'll provide you with a forwarding address (eg: abc-123@enchant.com) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.

For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.

For text messaging, phone calls and social channels, please see the integrations page for more details.

For website setup, please see the knowledge base page for more details.

How much does Enchant cost?

Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.

Can I try out Enchant and see if it works for my company?

Yes, Enchant has a no-credit-card required 30-day free trial.

Gain Deeper Insights Into Your Team's Performance

Try out Enchant today, free for 30 days!

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