With Enchant, client emails and live chats come to a central hub, where your entire team can work together. Enchant provides all the tools needed to communicate effectively and keep the team moving swiftly.
Save time with canned responses
Workflow automation - rules, macros
Live chat on the law firm website
Manage internal procedures
Why should a law firm use shared email software like Enchant?
Enchant was designed from the ground up for email based team communications and solves a number of issues with other email systems. When using Enchant:
Does Enchant replace our email system?
Enchant compliments your existing email system like Outlook 365 or Google Workspace.
You would continue to use your existing email system for your personal email addresses (james@), but use Enchant to manage your team email addresses (team@, payments@, etc).
Enchant would become your team's email client to those team email addresses.
What if a client continues to email our personal addresses?
When you receive an email form a client directly, you would just forward it to your team address that's managed by Enchant and then reply to it using Enchant. The client will not need to take any special action and Enchant will correctly associate that forwarded email with the client's communication history.
Does Enchant replace our practice management solution?
Enchant is focussed on client communications: via email and live chat. It does not replace the other functionality that would be offered by your practice managment solution.
Does Enchant work with my CRM and practice management solutions?
Enchant has a powerful API on which integrations can be built. We have a number of readymade integrations with other systems and are open to adding more. If the solution you are using with has an open API, reach out to us to discuss possibility of adding an integration.
What does it require on my end to setup Enchant?
For incoming email: We'll provide you with a forwarding address (eg: email@example.com) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.
For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.
How much does Enchant cost?
Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.
Can I try out Enchant and see if it works for my firm?
Yes, Enchant has a no-credit-card required free trial