Providing customer support on Twitter has become essential for businesses to stay competitive and relevant with the new social media generation. In fact, 64% of customers on Twitter prefer to tweet at the brand’s support handle over calling or emailing the company.
Many customers prefer reaching out to businesses publicly on popular social media platforms like Twitter. Receiving quick responses from your business can help build a better experience with your brand for not only your existing but also potential customers.
Using Twitter integration, Enchant converts the customer tweets into tickets in your Enchant inbox.
When your team writes a response on a Twitter conversation, it is sent to the customer through your Twitter channel.
Now, your support team can use their standard workflows and productivity tools to work together and efficiently resolve your customers’ problems.
By adding Twitter integration with Enchant, your team is able to serve your customers more effectively from a central place:
You customers will be able to see your responses as tweets, and continue the conversation when they are available.
Providing help to your customers using the channel that is most comfortable for them will lead to happier customers!
Connect your Twitter with Enchant by adding the Twitter channel from the Channels settings page. It's a hassle free no-code solution that does not require use of advanced technical skills.
When you add the channel, the system will guide you through a few simple steps to give Enchant access to your Twitter. Read here for more details on the setup.
If you have any questions, feel free to reach out to us.