Customer Surveys
How Businesses Use Enchant to Conduct Customer Surveys
Enchant automatically sends customer surveys embedded in the signature of your responses to make it accessible to your customers. The survey results are collected, stored, and analyzed in Enchant so you can act on the customer feedback.
Create & Customize Your Customer Surveys
- Customize the surveys with emojis or text based answers to fit your needs.
- Ready-to-go translations available in 20+ languages.
Collect & Organize Survey Responses
- Send surveys to your customers to understand the effectiveness of your team communications.
- Customers can provide a rating and even an optional comment about their experience.
Identify Conversations That Need Attention
- Use live folders to filter conversation based on customer survey results.
- Take automated actions based on the customer’s response when a survey form is submitted.
- Identify conversations that need more care and should be escalated using detailed reports.
Common Questions
For incoming email: We'll provide you with a forwarding address (eg: abc-123@enchant.com) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.
For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.
For text messaging, phone calls and social channels, please see the integrations page for more details.
For website setup, please see the knowledge base page for more details.
Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.
Yes, Enchant has a no-credit-card required 30-day free trial.
Gather customer insight with surveys
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