Customer segmentation is the process of dividing a customer base into groups of individuals that have common characteristics, such as age, gender, interests, buying behaviors, and more. Enchant provides functinality to segment customers into various groups based on the type of conversations they have with your business.
For incoming email: We'll provide you with a forwarding address (eg: firstname.lastname@example.org) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.
For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.
For text messaging, phone calls and social channels, please see the integrations page for more details.
For website setup, please see the knowledge base page for more details.
Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.
Yes, Enchant has a no-credit-card required 30-day free trial.