Higher Customer Satisfaction: Our contact center software improves customer satisfaction by efficiently resolving queries, connecting customers to the right agents, and providing agents with the timely information, ensuring a positive customer experience.
Improve Operational Efficiency: Agent productivity is enhanced through automation features like intelligent routing and self-service options, allowing agents to focus on complex issues and boosting overall efficiency.
Seamless Omnichannel Support: With our contact center, businesses can provide a seamless omnichannel experience by integrating various communication channels including voice, chat, email, social media, and more into one unified platform. This ensures a consistent customer experience and fosters stronger customer relationships.
Insightful Analytics & Reporting: The software provides valuable insights on key performance indicators, allowing businesses to make data-driven decisions for continuous improvement and enhanced customer service.
Painless Growth: Our contact center offers scalability and flexibility, allowing businesses to easily scale up or down to handle fluctuations in customer demand and adapt to changing business needs, without compromising with the quality of customer experience.
Using Enchant, teams can manage and prioritize customer inquiries across various channels like voice calls, emails, chats, and social media messages. This saves the time spent switching between different applications, allowing agents to handle a higher volume of interactions while maintaining quality of service.
For incoming email: We'll provide you with a forwarding address (eg: email@example.com) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.
For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.
For text messaging, phone calls and social channels, please see the integrations page for more details.
For website setup, please see the knowledge base page for more details.
Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.
Yes, Enchant has a no-credit-card required 30-day free trial.