Contact Center Software

Why use Enchant for your contact center software

  • Higher Customer Satisfaction: Our contact center software improves customer satisfaction by efficiently resolving queries, connecting customers to the right agents, and providing agents with the timely information, ensuring a positive customer experience.

  • Improve Operational Efficiency: Agent productivity is enhanced through automation features like intelligent routing and self-service options, allowing agents to focus on complex issues and boosting overall efficiency.

  • Seamless Omnichannel Support: With our contact center, businesses can provide a seamless omnichannel experience by integrating various communication channels including voice, chat, email, social media, and more into one unified platform. This ensures a consistent customer experience and fosters stronger customer relationships.

  • Insightful Analytics & Reporting: The software provides valuable insights on key performance indicators, allowing businesses to make data-driven decisions for continuous improvement and enhanced customer service.

  • Painless Growth: Our contact center offers scalability and flexibility, allowing businesses to easily scale up or down to handle fluctuations in customer demand and adapt to changing business needs, without compromising with the quality of customer experience.

How do contact centers use Enchant

Using Enchant, teams can manage and prioritize customer inquiries across various channels like voice calls, emails, chats, and social media messages. This saves the time spent switching between different applications, allowing agents to handle a higher volume of interactions while maintaining quality of service.

Universal Inbox

  • Capture all your customer communications inside Enchant shared inboxes.
  • Customize live folders based on responsibility, priority or type of request.

Seamless Collaboration Across All Channels

  • Enable agents to share information, transfer conversations, and provide real-time assistance to enhance their overall productivity.
  • Unified platform to manage all customer interactions result in faster response times and better customer experiences.

Live Customer Context

  • Recent conversations, across channels, at your fingertips.
  • Bring custom business data from your internal systems to Enchant. Display your custom context and order tracking data alongside customer conversations in real time.
  • Built-in inegrations with your favorite CRM tool to automatically bring in relevant customer data.

Workflow Automation: Rules & Macros

  • Replace repetitive tasks with single click macros.
  • ... or use rules to have the system take actions for you automatically.

Managed responsibility

  • At any time, there's a single person on the team who is responsible for the conversation.
  • Handover to other team members is done with explicit action.
  • When they're away sick or on vacation, it is easy for someone else to jump in and keep the tasks moving forward.

Organize with Labels

  • Organize and categorize tickets with labels to prioritize requests.
  • Combine labels with rules and smart folders to get more done in less time.

Common Questions

What does it require on my end to setup Enchant?

For incoming email: We'll provide you with a forwarding address (eg: for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.

For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.

For text messaging, phone calls and social channels, please see the integrations page for more details.

For website setup, please see the knowledge base page for more details.

How much does Enchant cost?

Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.

Can I try out Enchant and see if it works for my company?

Yes, Enchant has a no-credit-card required 30-day free trial.

Deliver Seamless Customer Experiences

Try out Enchant today, free for 30 days!