Call Center Software
Why use Enchant for your call center software
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Improve Operational Efficiency: Say goodbye to manual processes and hello to efficiency. Our software provides powerful workflow automation tools, allowing your agents to focus on what truly matters - delivering exceptional customer experiences.
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Personalized Interactions: Every customer is unique, and our software understands that. Empower your agents with insights and the right customer context to personalize interactions, leaving customers delighted and loyal.
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Seamless Omnichannel Support: Customers want flexibility, and we’re here to provide it. Our software seamlessly integrates with multiple communication channels like email, SMS, WhatsApp and Facebook, ensuring a unified and consistent customer experience.
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Increase Growth: Wow customers with efficient and effective operations. More repeat business, stronger referrals.
How do call centers use Enchant
With Enchant, phone calls, emails and live chats come to a central hub, where your entire team can work together. Enchant provides all the tools needed to communicate effectively and keep the team moving swiftly.
Universal Inbox
- All calls are automatically converted to tickets, capturing all interactions including missed calls and voicemail recordings.
- Customize live folders based on responsibility, priority or type of call.
Built-in Call Collaboration
- Transfer calls to another agent with a private hand off, reducing customer wait times and without having the customer repeat information.
- Call whispering support to coach and provide guidance to agents in real-time to speed up training.
- Monitor live calls to ensure call quality as a supervisor and consistency in customer interactions.
Private notes
- Communicate privately with your team to approve refunds or discuss options and take notes during the call.
- No need to jump to other team chat tools... and any important decisions are archived alongside the relevant conversation.
Live Customer Context
- Recent conversations, across channels, at your fingertips.
- Bring custom business data from your internal systems to Enchant. Display your custom context and order tracking data alongside customer conversations in real time.
Flexible for Your Agents
- Agents can choose where to accept calls, on a desktop browser or on their personal device when they are on the go.
- Team members can transfer calls to another member or collaborate together to help solve tricky issues.
Managed responsibility
- At any time, there's a single person on the team who is responsible for the conversation.
- Handover to other team members is done with explicit action.
- When they're away sick or on vacation, it is easy for someone else to jump in and keep the tasks moving forward.
Tailor Your Customer’s Experience
- Play custom audio to greet new calls or when sending a customer to voicemail to showcase your brand’s voice.
- Customize your call queue size and maximum hold wait times to ensure happier customers.
Organize with Labels
- Organize and categorize tickets with labels to prioritize calls.
- Combine labels with rules and smart folders to get more done in less time.
Common Questions
For incoming email: We'll provide you with a forwarding address (eg: abc-123@enchant.com) for every team email address that will be managed by Enchant. You would need to setup your email system to automatically forward incoming email to the provided forwarded address.
For outgoing email: We'll provide you DNS entries that need to be put in place to allow us to send email on your domain's behalf. Alternatively, you can provide us SMTP details of your email systems and we can send email through those systems.
For text messaging, phone calls and social channels, please see the integrations page for more details.
For website setup, please see the knowledge base page for more details.
Enchant costs $15 USD / user / month. Here, a user is someone on your team that needs to login to Enchant.
Yes, Enchant has a no-credit-card required 30-day free trial.
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